Frequently Asked Questions

Everything you need to know about your Chala Group experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy on all unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on your location and will be calculated at checkout.

How can I track my package?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I care for my Chala Group garments?

To maintain the quality of your items, we recommend following the specific care instructions on the inner garment tag, which typically includes cold machine washing and hanging to dry.